Thank you for your interest in the products and services of IKTUS WINGS.
This Limited Warranty applies to physical goods and repair service only, purchased from IKTUS WINGS: (Bags, pockets, covers, cases, wallets, and accessories... made of recycled/upcylced sailcloth. Professional kites and sails repairs).
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, IKTUS WINGS will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
This Limited Warranty is transferable if the original invoice is supplied by the new owner of the Product or repaired item.
What will we do to correct problems?
IKTUS WINGS will repair the Product or repair again the item at no charge, using new or refurbished replacement parts.
How long does the coverage last?
The Warranty Period for Physical Goods and repair service purchased from IKTUS WINGS is 2 Years from the date of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or Repair Service.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship
- Conditions, malfunctions or damage resulting from negligence, improper maintenance or modification- damaged or destroyed by natural causes including but not limited to lightning, flood, or other natural disaster- theft or loss of the Physical Goods or repaired items.
IKTUS WINGS will pay for shipping charges. The customer shall assume all risk of loss or damage to the Physical Good or repaired item while in transit to us.
What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Deliver the Physical Goods, in either its original packaging or packaging providing an equal degree of protection, including any accessories or documents that shipped with the Physical Goods to the address specified by IKTUS WINGS.
You can contact us by any of the following contact methods:
- By phone number: 0044 7 429 427 603
- By email: firstname.lastname@example.org
Terms and Conditions:
As some materials used contains carbon fibbers or traces of other potentially toxic or dangerous materials, it is recommended to avoid prolonged contact with any part of the body and to wash your hands after using our products and before touching food. Please do not put our products into reach of small children who might try to chew or eat it...
You assume all responsibility and risk with respect to your use of our products.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur IKTUS WINGS cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
IKTUS WINGS returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. IKTUS WINGS will not be held responsible for items lost or damaged in transit.
All shipping back to IKTUS WINGS is paid for by the customer. We are unable to refund you postal fees. (Unless under warranty circumstances.)
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers’ expense.
If you are returning items for exchange please be aware that a second charge may apply.
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact IKTUS WINGS immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto your credit/debit card.
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
All small orders are sent out via royal mail 1st packets post service, if your order is over £15.00 it will be sent out via royal mails recorded packet service, which will need a signature, if you are not present, a card will be left to advise you to pick up your goods from the local sorting office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
At present IKTUS WINGS only sends goods within the EU. We plan to add exports to our services in the future. If however you have a special request please contact us with your requirements.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. IKTUS WINGS uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users.
* To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
IKTUS WINGS provide their services to you subject to the following conditions. If you visit our shop at IKTUS WINGS you accept these conditions. Please read them carefully, IKTUS WINGS controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by IKTUS WINGS and are protected by international copyright laws.
License and Site Access
IKTUS WINGS grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of IKTUS WINGS.
IKTUS WINGS attempts to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on IKTUS WINGS that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery.